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Orders & Delivery

What would you like to know?

Below you will find the most frequently asked questions about our products and Ecover as a brand. Can't find an answer to your question? Ask them here...





Orders & Account

How do I place an order?

You can create a customer account here. Having a customer account allows you to checkout faster with much convenience. You are able to log in and update your customer profile anytime. Alternatively, you can choose not to create a customer account and just checkout as guest.

Subscribe to Mailing List

You can subscribe to our mailing list here. Upon successful subscription, you will receive an email that contains a one-time discount code. If you have already utilised the discount code, you are not allowed to apply again.

What are the conditions of using discount codes?

All discount codes are not applicable on ongoing promotion, bundles and carton deals. Only 1 discount code is allowed for each order. To apply for a discount code, please remember to check this box in your order cart.

Delivery

Do you do international shipping from Singapore? How long does local standard shipping take?

The expected standard shipping time is within 7 business days in Singapore.

Do note that shipping times can vary depending on the shipping courier company, inaccurate shipping label, incorrect order placed or increased shipping volume.

If you require any further information on your order, please do not hesitate to contact us.

How much is the local shipping?

You are entitled for a FREE local shipping if there is a minimum $50 nett spend. Else, there is going to be a $7 delivery charge per parcel. There is going to be an additional delivery charge for urgent or fix delivery timeslot.



Refunds & Exchange

Do you allow refund or exchange for wrong product delivered?

Yes we do.

Is order cancellation allowed?

We will review on a case-by-case basis.


If you have any other enquiries, you can send in your question either by filling in the form here or send us an email at contactus@ecover.com.sg.

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